UX Design in The Context of Navigation Aid Equipment Maintenance. A new approach to Monitoring and Control System Design.

This paper addresses the role of landing structures in ensuring safe aircraft operations through systems such as the Monitoring and Control System (MCS). The research project focuses on existing user interfaces, conducting a comprehensive system assessment and interviews with diverse user profiles. The findings catalyzed a redesign aimed at alleviating mental fatigue of airport operators. The study unfolds within the operational framework of Thales Group, where User Experience Designers collaborated with internal staff for the first time. This collaboration marked a paradigm shift from a tech-driven approach to a Human-User Centered one. The collaboration between Thales Group’s internal expertise and external User Experience Designers underscores the potential for innovation when technology development is rooted in the needs and experiences of end-users. This paper opens avenues for further exploration into the integration of Artificial Intelligence, paving the way for more efficient landing support systems in the aviation industry.