Artificial Intelligence (AI) is entering our daily life and personal envi- ronments, as AI-infused products such as smart speakers are entering millions of houses worldwide. Despite the success and their potential to unleash Ambient Intel- ligence, they are still considered useless or close to a gadget dimension. Accordingly, we consider it mandatory for the design discipline to acknowledge those products, trying to understand and frame the User Experience (UX) they entail. The present study explores the UX dimensions that could describe and assess the experience enabled by such devices. It is the first step of a research program to create a novel UX evaluation method for AI-infused products. In the study, we employed a multi- method approach to (i) understand the main UX dimensions commonly assessed, (ii) identify specific UX dimensions for AI-infused products, and (iii) verify the assumptions with a sample of advanced users. The results are described, discussed, and framed within the current literature.

Exploring AI-Infused Products Qualities to Unleash AmI

Spallazzo, Davide;Sciannamè, Martina;Ajovalasit, Marco;Ceconello, Mauro;Arquilla, Venanzio
2022

Abstract

Artificial Intelligence (AI) is entering our daily life and personal envi- ronments, as AI-infused products such as smart speakers are entering millions of houses worldwide. Despite the success and their potential to unleash Ambient Intel- ligence, they are still considered useless or close to a gadget dimension. Accordingly, we consider it mandatory for the design discipline to acknowledge those products, trying to understand and frame the User Experience (UX) they entail. The present study explores the UX dimensions that could describe and assess the experience enabled by such devices. It is the first step of a research program to create a novel UX evaluation method for AI-infused products. In the study, we employed a multi- method approach to (i) understand the main UX dimensions commonly assessed, (ii) identify specific UX dimensions for AI-infused products, and (iii) verify the assumptions with a sample of advanced users. The results are described, discussed, and framed within the current literature.
Ambient Intelligence – Software and Applications – 12th International Symposium on Ambient Intelligence
978-3-031-06893-5
978-3-031-06894-2
AI-infused products, Evaluating dimensions for AmI, UX assessment
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11311/1220535
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