Exploring AI-Infused Products Qualities to Unleash AmI

Artificial Intelligence (AI) is entering our daily life and personal envi- ronments, as AI-infused products such as smart speakers are entering millions of houses worldwide. Despite the success and their potential to unleash Ambient Intel- ligence, they are still considered useless or close to a gadget dimension. Accordingly, we consider it mandatory for the design discipline to acknowledge those products, trying to understand and frame the User Experience (UX) they entail. The present study explores the UX dimensions that could describe and assess the experience enabled by such devices. It is the first step of a research program to create a novel UX evaluation method for AI-infused products. In the study, we employed a multi- method approach to (i) understand the main UX dimensions commonly assessed, (ii) identify specific UX dimensions for AI-infused products, and (iii) verify the assumptions with a sample of advanced users. The results are described, discussed, and framed within the current literature.