ARTUSI, FEDERICO
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Design and the customer experience: The challenge of embodying new meaning in a new service
2020-01-01 Artusi, F.; Bellini, E.
Designing an Omni-Experience to Save Retailing: Lessons from an Italian Book RetailerRetailers can achieve competitive advantage by creating an omni-experience, a novel customer experience innovation strategy
2020-01-01 Artusi, F.; Bellini, E.; Dell'Era, C.; Verganti, R.
From vision to innovation: new service development through front-line employee engagement
2021-01-01 Artusi, F.; Bellini, E.
Meaning is in the eye of the beholder: Reconciling business model design with customer meaning-making
2024-01-01 Sanasi, S.; Artusi, F.; Bellini, E.; Ghezzi, A.
The interplay between product and retail service meaning
2020-01-01 Artusi, F.; Bellini, E.