Nowadays, offering PSSs (Product Service Systems) has a significant potential value for capital goods manufacturers, but several challenges arise in undertaking the servitization process. So there are some open research questions that call for further studies to fill the literature gap ([14]; [4]). This paper aims at answering the question: “how can traditional manufacturing firms make the transition to servitized organizations?”. A decision making model that could support Italian capital goods manufacturers to identify the right strategy to choose to achieve the desired level of transition has been presented. The model has been developed by matching literature models with data collected by means of an empirical investigation involving a sample of 22 Italian manufacturing companies belonging to this sector.
A decision-making model to drive the servitization process in the capital goods sector
CORTI, DONATELLA;PORTIOLI STAUDACHER, ALBERTO;ROSCIO, SYLVIE
2010-01-01
Abstract
Nowadays, offering PSSs (Product Service Systems) has a significant potential value for capital goods manufacturers, but several challenges arise in undertaking the servitization process. So there are some open research questions that call for further studies to fill the literature gap ([14]; [4]). This paper aims at answering the question: “how can traditional manufacturing firms make the transition to servitized organizations?”. A decision making model that could support Italian capital goods manufacturers to identify the right strategy to choose to achieve the desired level of transition has been presented. The model has been developed by matching literature models with data collected by means of an empirical investigation involving a sample of 22 Italian manufacturing companies belonging to this sector.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
