This paper aims to provide interpretative and empirical models to describe the evolution and management of ICT Outsourcing relations in terms of different typologies of sourcing model, governance mechanisms and the impact on Continuous Innovation (CI) capabilities. The work is based on an empirical study involving 40 cases and a survey on 70 enterprises. Managerial implications and relevant models and evidence derived from the sample support practitioners in identifying the suitable sourcing models, in defining the right mix of governance levers to be used, in understanding the typical evolution of outsourcing relations and in discovering the variables that can impact on the quality of the relation over time.

From ICT Outsourcing to Strategic Sourcing: managing customer-supplier relations for Continuous Innovation Capabilities

CIAPPINI, ALESSIA;CORSO, MARIANO;PEREGO, ALESSANDRO
2008-01-01

Abstract

This paper aims to provide interpretative and empirical models to describe the evolution and management of ICT Outsourcing relations in terms of different typologies of sourcing model, governance mechanisms and the impact on Continuous Innovation (CI) capabilities. The work is based on an empirical study involving 40 cases and a survey on 70 enterprises. Managerial implications and relevant models and evidence derived from the sample support practitioners in identifying the suitable sourcing models, in defining the right mix of governance levers to be used, in understanding the typical evolution of outsourcing relations and in discovering the variables that can impact on the quality of the relation over time.
2008
Information Technology; ICT strategic sourcing; Outsourcing; Supply Relation; ICT management; ICT Governance; Continuous Innovation Capabilities; CI
File in questo prodotto:
File Dimensione Formato  
Ciappini_Corso_Perego_From ICT outsourcing to strategic sourcing.pdf

Accesso riservato

: Post-Print (DRAFT o Author’s Accepted Manuscript-AAM)
Dimensione 1.21 MB
Formato Adobe PDF
1.21 MB Adobe PDF   Visualizza/Apri

I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.

Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11311/548844
Citazioni
  • ???jsp.display-item.citation.pmc??? ND
  • Scopus ND
  • ???jsp.display-item.citation.isi??? 3
social impact