Maturity Models for Servitization: A Systematic Literature Review

Servitization is the transition from selling products to selling integrated offerings of products and services. This trend is growing in the manufacturing context, being recognized as an opportunity to increase economic, environmental and social sustainability. To support companies in the transition towards servitization, Maturity Models represent a powerful tool to assess the maturity, strengths, and weaknesses and identify improvement activities. Existing literature proposes multiple maturity models for servitization and product service systems, with different focuses and structures. This paper aims to analyze the status of the existing literature on maturity models for servitization, identifying main characteristics, structures, trends, and gaps. To achieve this objective the paper operated a systematic literature review, including the identification and analysis of 19 contributions and 16 distinct maturity models. Based on the findings of the literature, the paper proposes categories of analysis that should be considered while assessing the maturity of companies involved in the servitization transition. This paper contributes to existing literature on servitization, it proposes an analysis of existing maturity models and rationalizes elements of analysis that should be taken into consideration in future works for the development of new maturity models.