Defining Performance Indicators for a Multi-Stakeholder Manufacturing Digital Platform: An ECOGRAI Adaptation

Key Performance Indicators (KPIs) are nowadays a de facto standard for the majority of manufacturing companies using them to assess their production and business targets to drive their development. Recent digitalisation trends in the manufacturing sector enabled several business opportunities, in particular when it comes to data sharing among the stakeholders of the same supply chain. Several methodologies have been developed so far to properly design indicators from the perspective of business targets. Among these methodologies populating the literature, ECOGRAI is a consolidated approach to design KPIs starting from business objectives. In this work, an application of the methodology is proposed to define KPIs in the industrial marketplace domain meeting the business need of its stakeholders. This application required some adaptation with respect to the original methodology, and the further steps implemented (in particular, during the BOs evaluation) are documented in this manuscript, as well as are referenced the three application cases subject to the analysis, which brought to the identification of a total of 34 KPIs related to the different stakeholders involved with respect to their internal performance as well as with the platform demanded to the sharing of data among the different actors.