Invitations to Tender for Facility Management Services. Process Mapping, Service Specifications and Innovative Scenarios

The purpose of the book is to propose some reflections useful for the phase of preparation of the ITT for the provision of intergrated services of Facility Management (FM), in which the Client must develop in the best way the analytical activities aiming to investigate various basic aspects related to its organization, to its Real Estate and to its expectations in order to become as aware as possible of its goals and of the value of information. According to this purpose, the book: - provides the state-of-art information on Invitations to Tender for FM service provision, highlighting terms and definitions as well as different typologies of Procurement Processes, Sourcing Strategies and Tendering Processes; - support the proper writing and the critical analysis of Invitations to Tender for Facility Management services; - reviews the main scenarios of innovation regarding current FM practice, focusing on Sustainable Procurement, BIM, Big Data and IoT technologies; - enables real estate owners, facility managers, and service providers/suppliers to gain a greater awareness of the FM services procurement process, tendering process and related activities.