“Experiencing and shaping”: The relations between spatial and service design

This paper explores the relationship between service design and the design of physical environments through the contributions received in “Experiencing and shaping” track at the “ServDes.2018 Proof of Concept” Conference. The main aim of the track is to examine how the systemic logic of service design and its peculiar focus on interactions influence the shaping of spaces, while at the same time exploring how spatial design could shape places according to the different actions occurring within them, mainly due to services taking place there. Mutual influences relate both to the experiences the users could have in the spaces and in using services, and at the same time with the shapes of spaces where services happen. Although the track topic deals with a barely explored aspect of service design, various contributions have framed an interesting panorama of thecurrent situation. The twelve articles selected have been gathered into three main clusters concerned with: framing a theoretical background, experimental educational activities and applied research.