The contribution aims to evaluate the impact that IoT technologies can have on PSS and services. Particularly, the analysis considers two dimensions: the typology of services enabled by the IoT, and the PSS lifecycle phases of the home delivery. By means of multiple use cases, authors found out that IoT technologies have huge impacts both on order placement and delivery phases. Particularly, they have a two-fold advantage for the main stakeholders involved: on one side they speed up operations and on the other they reduce the number of activities for completing the overall home delivery process.

The impact of IoT technologies on product-oriented PSS: The 'home delivery' service case

SEREGNI, MARCO;SASSANELLI, CLAUDIO;CERRI, DANIELE;ZANETTI, CRISTIANO;TERZI, SERGIO
2016

Abstract

The contribution aims to evaluate the impact that IoT technologies can have on PSS and services. Particularly, the analysis considers two dimensions: the typology of services enabled by the IoT, and the PSS lifecycle phases of the home delivery. By means of multiple use cases, authors found out that IoT technologies have huge impacts both on order placement and delivery phases. Particularly, they have a two-fold advantage for the main stakeholders involved: on one side they speed up operations and on the other they reduce the number of activities for completing the overall home delivery process.
2016 IEEE 2nd International Forum on Research and Technologies for Society and Industry Leveraging a Better Tomorrow, RTSI 2016
9781509011315
Home Delivery; IoT; PSS; PSS Lifecycle; Services; Energy Engineering and Power Technology; Biomedical Engineering; Instrumentation; Computer Networks and Communications; Computer Science Applications1707 Computer Vision and Pattern Recognition; Human Factors and Ergonomics
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11311/1017526
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