Starting from the first decade of the XXI century a relevant number of Governmental Agencies and Institutions spread all over the world both in industrialised and developing countries invested time and resources on e-Services. We are now in a position to draw some conclusions about this preliminary phase. Are such investments effectively useful and appreciated by citizens? Apart from technology what are the most relevant factors influencing their success or failure? Governments, Institutions and citizens are ready and willing e-Services? Are e-Services a real “Tsunami” for governmental Institutions and agencies? Are citizens concerned about privacy issues and “cyber” security? ICT is stimulating changes in the way most people earn their incomes; varying the balance between our roles as consumer and producers; changing the way we educate succeeding generation and train ourselves; changing the fruition of world’s cultural heritage; transforming the delivery of health care; altering the way we govern ourselves; changing the way we form communities; altering the way we obtain and communicate information; contributing to bridge some cultural or physical gaps; modifying pattern of activity among the elderly and perhaps contributing to a greener world. This is not a complete list of changes, but highlights some of the most prominent and important effects of ICT on our society. This book presents views of a society changing under the influence of advanced information technology. Computers have been around for about half a century and their social effects have been described under many headings. The volume provides a holistic approach to governmental services: government, education / culture, health, inclusion... security, safety and last but more important privacy and freedom of expression. Everyone experienced in “ICT based innovation” knows that “It is not only a matter of technology”. The main aim of this work is to bridge the gap between technological solutions and successful implementation and fruitful utilisation of the main set of e-Services totally or partially care of Governments. Different parameters are actively influencing e-Services success or failure: cultural aspects, organisational issues, bureaucracy and workflow, infrastructure and technology in general, user’s habits, literacy, capacity or merely interaction design. This includes: having a significant population of citizens willing and able to adopt and use online services; and developing the managerial and technical capability to implement applications to meet the needs of citizens. A selection of success stories and failures, duly commented, will help the reader in identifying the right approach to innovation in governmental e-Services. The title “eCitinzens” chosen for this contribution is intended to call the attention to fundamental transformations in social organisation and structure.

From Citizens to eCitizens - From Services to eServices

RONCHI, ALFREDO
2014-01-01

Abstract

Starting from the first decade of the XXI century a relevant number of Governmental Agencies and Institutions spread all over the world both in industrialised and developing countries invested time and resources on e-Services. We are now in a position to draw some conclusions about this preliminary phase. Are such investments effectively useful and appreciated by citizens? Apart from technology what are the most relevant factors influencing their success or failure? Governments, Institutions and citizens are ready and willing e-Services? Are e-Services a real “Tsunami” for governmental Institutions and agencies? Are citizens concerned about privacy issues and “cyber” security? ICT is stimulating changes in the way most people earn their incomes; varying the balance between our roles as consumer and producers; changing the way we educate succeeding generation and train ourselves; changing the fruition of world’s cultural heritage; transforming the delivery of health care; altering the way we govern ourselves; changing the way we form communities; altering the way we obtain and communicate information; contributing to bridge some cultural or physical gaps; modifying pattern of activity among the elderly and perhaps contributing to a greener world. This is not a complete list of changes, but highlights some of the most prominent and important effects of ICT on our society. This book presents views of a society changing under the influence of advanced information technology. Computers have been around for about half a century and their social effects have been described under many headings. The volume provides a holistic approach to governmental services: government, education / culture, health, inclusion... security, safety and last but more important privacy and freedom of expression. Everyone experienced in “ICT based innovation” knows that “It is not only a matter of technology”. The main aim of this work is to bridge the gap between technological solutions and successful implementation and fruitful utilisation of the main set of e-Services totally or partially care of Governments. Different parameters are actively influencing e-Services success or failure: cultural aspects, organisational issues, bureaucracy and workflow, infrastructure and technology in general, user’s habits, literacy, capacity or merely interaction design. This includes: having a significant population of citizens willing and able to adopt and use online services; and developing the managerial and technical capability to implement applications to meet the needs of citizens. A selection of success stories and failures, duly commented, will help the reader in identifying the right approach to innovation in governmental e-Services. The title “eCitinzens” chosen for this contribution is intended to call the attention to fundamental transformations in social organisation and structure.
2014
Proceedings "Adattamento della società e l'individuo nella regione artica al cambiamento climatico e della globalizzazione" // «АДАПТАЦИЯ ОБЩЕСТВА И ЧЕЛОВЕКА В АРКТИЧЕСКИХ РЕГИОНАХ В УСЛОВИЯХ ИЗМЕНЕНИЯ КЛИМАТА И ГЛОБАЛИЗАЦИИ»
eGovernment, eServices, Information Society
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11311/968032
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