From Analogue to Digital: Emotions and Phenomena Influencing the Acceptance of Near-Field Communication Technology

ABSTRACT This work presents an initial analysis of phenomena that influence the acceptance of Near-Field Communication technology (NFC) from an emotional point of view. The objective is to experiment the analysis of emotions as a design method to outline useful insights for designer. Even if the NFC technology is ready to grant safe users experience for payment and access to places, it is facing difficulties reaching user’s acceptability. The paper will compare emotions and cognitive processes characterizing actual analogue experiences to digital ones supported by NFC. As a result a framework of design guidelines for engaging NFC services will be provided. Emphasis is given to the gestures involved in the interactive experience, potential metaphor and NFC dedicated devices.