Quality processes and transparency of information for a new market

Abstract: This article deals with the issue of quality in construction and its processes and transparency of information in Italy as determining factors in the design and manufacture of products in line with the needs and demands of the end customer, in accordance with resources, common interest and the environment. By analysing the relevant literature, the article describes the approach, methodology and tools typically used in manufacturing and production. Based on these ideas, which are strongly oriented to encompass the needs of this context, the paper attempts to assess similar actions that can be undertaken as part of the process of creation or alteration of a building product, considering its constraints and uniqueness. Some elements in particular are investigated in depth. The first is the consideration of the specifications of the "customer" and the stakeholders that revolve around the building product; many of the inefficiencies in the system come from processes that are complementary to the physical process of manufacturing the goods and are not directly related to the perception that the end user has of the product, also due to the context of demand, which in recent years has changed significantly. The second is the influence of the crisis, which has highlighted the need to investigate the reasons that have led to the failure to absorb the building product in recent years. The article analyses the characteristics of the stock of unsold assets, identifying the reasons for this, and proposes an approach where centrality is represented by the needs of the application, the quality of the processes that characterise building production and their mapping. The final objective of this work is to provide useful insights into the housing market in different contexts, identifying tools and referring to some international experiences, in order to manage the quantities produced in relation to what the market can actually absorb.