Combining social web and BPM for improving enterprise performances: the BPM4People approach to social BPM

Social BPM fuses business process management practices with social networking applications, with the aim of enhancing the enterprise performance by means of a controlled participation of external stakeholders to process design and enactment. This project-centered demonstration paper proposes a model-driven approach to participatory and social enactment of business processes. The approach consists of defining a specific notation for describing Social BPM behaviors (defined as a BPMN 2.0 extension), a methodology, and a technical framework that allows enterprises to implement of social processes as Web applications integrated with public or private Web social networks. The presented work is performed within the BPM4People SME Capacities project