User-Centred Design of Communication Environments and Systems for Disabled People

The present paper presents the preliminary results of an ongoing research programme carried on at the Politecnico di Milano in the INDACO department in collaboration with a non-governmental organization called Sim-patia. The Sim-patia organization is in charge with the management of a rest house for people suffering from physical and cognitive pathologies that reduce their motion capabilities and self support in the daily activities. The ongoing research employs user-centred techniques to investigate the physical and cognitive needs of the patients in residence. Preliminary results of the experiments showed the effectiveness of the video communication solution developed for a particular physical environment. This experience is quite significant for our national context since up to now no similar cases have been published in Italy. The present paper illustrates the design approach, the first results of the research project and the evaluation activities performed on the prototyped solution.