Integration through communication tools. How design can facilitate social system integration processes.

Combining the opportunity offered by the findings of the Complexity Science, that has provided a theoretical framework to understand and study Complex Systems, with the empirical and theoretical knowledge about integration processes, this research investigates where Communication Design artefacts can intervene to facilitate in designing integration processes. This paper presents the result of an on-field research in Emergency hospital in Cambodia. The on-field investigation has used a qualitative research methodology (Grounded-Theory) and has led to design a model of sustainable integration. This paper results from a design oriented qualitative study aiming to define social integration in the context of the Complexity science findings, construct a conceptual model and develop an empirically derived theory that explains how to facilitate sustainable integration.