This paper aims to provide interpretative and empirical models to describe the evolution and management of ICT Outsourcing relations in terms of different typologies of sourcing model, governance mechanisms and the impact on Continuous Innovation (CI) capabilities. The work is based on an empirical study involving 40 cases and a survey on 70 enterprises. Managerial implications and relevant models and evidence derived from the sample support practitioners in identifying the suitable sourcing models, in defining the right mix of governance levers to be used, in understanding the typical evolution of outsourcing relations and in discovering the variables that can impact on the quality of the relation over time.
From IT Outsourcing to IT Strategic Sourcing: Modelling the Evolution of Customer-Supplier Relations in the ICT Service Industry”
CORSO, MARIANO;PEREGO, ALESSANDRO
2008-01-01
Abstract
This paper aims to provide interpretative and empirical models to describe the evolution and management of ICT Outsourcing relations in terms of different typologies of sourcing model, governance mechanisms and the impact on Continuous Innovation (CI) capabilities. The work is based on an empirical study involving 40 cases and a survey on 70 enterprises. Managerial implications and relevant models and evidence derived from the sample support practitioners in identifying the suitable sourcing models, in defining the right mix of governance levers to be used, in understanding the typical evolution of outsourcing relations and in discovering the variables that can impact on the quality of the relation over time.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.