Digital Tools Supporting Lean Program in a Multinational Enterprise

Researchers have increasingly explored the intricate interplay between Lean methodologies and digital technologies in recent years, shedding light on synergistic effects and potential integration strategies. However, scarce attention has been given to the practical application of digital tools in supporting Lean programs and associated challenges. This paper presents a case study of a multinational company’s utilization of digital tools to bolster its corporate Lean program. The findings showed a positive mutual relationship wherein digital tools augment the efficacy of Lean practices. The positive outcomes underscore the potential of digital technologies to enhance and streamline Lean initiatives. Nevertheless, the research also underscores significant challenges encountered during and after digitalization. In particular, the paramount importance of individuals in the digitalization journey has emerged. Their empowerment and active involvement emerge as fundamental factors throughout the entire process. The findings underscore that being Lean before digitalization is crucial, as it creates an environment and a change-oriented culture that is more receptive to incorporating technologies.