Human-centric lean self-assessment model: driving organizational performance enhancement in the era of Industry 5.0

This paper presents the design, implementation, and analysis of a lean self-assessment model, developed in collaboration with employees of a manufacturing company to measure performance across different departments. The proposed tool, with a human-centric approach, focuses on active participation of organizational members, ensuring significant involvement in the development and evaluation process. In the era of Industry 5.0, where the convergence between technology and humanity is crucial, the self-assessment model not only emphasizes operational efficiency but also on the human experience and contribution. Through design research, we developed an assessment tool within a mechanical manufacturing company specializing in Blowers, Pumps, and Fans. The involved functions encompass Corporate Marketing, Sales, Back Office, Accounting Department, Management Control, Procurement, Operations, Technical Office, and Human Resources. The developed model considered three primary areas: people, process, and technology following the socio-technical system theory. Following the inclusive construction phase involving every function, data were systematically collected through the model's application, illuminating critical areas and specific strengths within each business function. The analyzed results formed the basis for initiating targeted continuous improvement projects for improve critical areas while concurrently promoting best practices to fortify existing strengths. The human-centric approach has demonstrated to foster greater adherence and acceptance of improvement initiatives, consolidating a corporate culture oriented towards the enhancement of human resources. By presenting a human-centric lean self-assessment model tailored to the manufacturing industry, offering both theoretical insights and actionable strategies for managerial decision-making this study is situated within the context of Industry 5.0, reflecting on the importance of a lean approach in the assessment of corporate performance.