Hospital selection decision in emergency medical services: a simulation-based assessment of assignment criteria

Emergency Medical Services play a fundamental societal role since they provide pre-hospital care to patients in critical and time-constrained conditions. In this context, the hospital selection decision is vital to respond in a timely, effective and efficient way. By means of simulation experiments, the present study compares the effects of different assignment logics against a set of performance dimensions. To this end, we develop a Discrete Event Simulation model that covers the entire Emergency Medical Service process, from the ambulance transportation to final departure of the patient from the Emergency Department. Results demonstrate that the use of effectiveness-related criteria (e.g. expected waiting time, resource saturation) significantly enhances the overall performance and, at the same time, guarantees higher quality of care. Thus, the study contributes in enhancing hospital selection decisions by supporting decision-makers through a comprehensive decisional model, distancing from prior researches that predominantly considered efficiency-driven criteria (i.e. proximity).