Serious Game to Promote Manufacturing as a Service Effect in Resilience of Supply Chain

Supply chain systems are highly vulnerable to disruptions that disturb the flow of goods and materials. Consequently, it is crucial to enhance resilience capabilities within supply chains, enabling networks to restore the performance in the shortest time possible. The concept of supply chain resilience is gaining increasing attention in both research and practice. One promising approach to supporting this resilience is Manufacturing as a Service (MaaS), which allows companies to access distributed products and resources, ensuring the continuity of operations within their supply chains. However, establishing and managing such a dynamic and complex resilience system requires well-trained and skilled personnel. Traditional learning methods, such as books, videos, and project assignments, along with conventional learning environments like classrooms and workshops, are insufficient to fully achieve the desired learning outcomes. This paper explores the use of serious games as a complementary tool to facilitate the acquisition of these outcomes in an environment that blends realistic supply chain elements with playful, engaging features. Specifically, it proposes a systematic approach to defining value dimensions and structuring the reality aspects of serious games, with the aim of increasing the likelihood of successfully achieving the intended learning objectives.