Conversational interaction is becoming ubiquitous, offering new opportunities to make digital content more accessible and inclusive. While numerous guidelines exist in the literature to inform the design of conversational interfaces, these typically focus on "standalone" voice agents or chatbots. In this survey, we explore guidelines for conversational web browsing, a paradigm in which the conversational interface acts as a middleman between users and web pages. We survey the literature on conversational interaction and web accessibility to map design guidelines for accessible and inclusive voice interaction with web content.

Conversational Web Browsing: Where Do Existing Design Guidelines Fall Short?

Piro, Ludovica;Matera, Maristella
2025-01-01

Abstract

Conversational interaction is becoming ubiquitous, offering new opportunities to make digital content more accessible and inclusive. While numerous guidelines exist in the literature to inform the design of conversational interfaces, these typically focus on "standalone" voice agents or chatbots. In this survey, we explore guidelines for conversational web browsing, a paradigm in which the conversational interface acts as a middleman between users and web pages. We survey the literature on conversational interaction and web accessibility to map design guidelines for accessible and inclusive voice interaction with web content.
2025
Proceedings of 16th Biannual Conference of the Italian SIGCHI Chapter (CHItaly 2025)
File in questo prodotto:
Non ci sono file associati a questo prodotto.

I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.

Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11311/1295725
Citazioni
  • ???jsp.display-item.citation.pmc??? ND
  • Scopus 0
  • ???jsp.display-item.citation.isi??? 0
social impact