Digital services can represent an important channel for granting access to knowledge, education, and work. Expecially to the citizens living with disabilities. However, as of now, the Web is conceived essentially for visual fruition and is inadequate for all those users living with permanent or situational impairments. Conversational AI is emerging as a technology apt for the development of inclusive and accessible applications, but there is still a lack of guidance specific to the design of inclusive Conversational AI systems. This research proposes to identify guidelines, interaction patterns, and enabling technology for a new paradigm for accessible conversational web browsing.
Conversational {AI} for Web Inclusivity: Technologies, Design Patterns and Development Toolkits
Piro, Ludovica
2023-01-01
Abstract
Digital services can represent an important channel for granting access to knowledge, education, and work. Expecially to the citizens living with disabilities. However, as of now, the Web is conceived essentially for visual fruition and is inadequate for all those users living with permanent or situational impairments. Conversational AI is emerging as a technology apt for the development of inclusive and accessible applications, but there is still a lack of guidance specific to the design of inclusive Conversational AI systems. This research proposes to identify guidelines, interaction patterns, and enabling technology for a new paradigm for accessible conversational web browsing.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
