Improving Citizen Inclusivity through Conversational AI. The PROTECT Approach

This paper illustrates the research work of the PROTECT project, carried out as a collaboration between the HINT Human-centric INteractive Technology) lab of Politecnico di Milano and the IVU (Interaction, Visualization, Usability and UX) lab of the University of Bari. The goal of PROTECT is to exploit Conversational AI to define new methodologies and technologies that will increase the inclusivity of Web resources, offering benefits primarily to those users that can take advantage of conversational user interfaces, from blind and visually-impaired users to the elderly and other fragile populations. Addressing this fragile population is challenging, in particular for Public Administrations.