The Development of User-Centric Design Guidelines for Web3 Applications: An Empirical Study

The design of Web3 applications presents unique challenges due to their complex technical requirements. Despite the increasing spread of this technology, there is a notable lack of comprehensive, empirically grounded design guidelines for developing user-friendly Web3 interfaces. This study addresses this gap through a systematic three-phase approach: (1) developing initial guidelines from a literature review and industry sources (n = 31), (2) conducting evaluations using a 14-point framework based on the initial guidelines to test its effectiveness across diverse Web3 applications (n = 25), and (3) validating refined guidelines through expert evaluation sessions (n = 7). Expert evaluations highlighted the need for task-oriented rather than category-based organization of design principles. Based on these findings, we developed a structured framework organizing guidelines into four key task flows, each with three implementation levels. The framework emphasizes progressive disclosure of blockchain concepts, integrated user education, and clear state visualization. Our findings contribute to academic discussion and industry practice by providing empirically validated patterns for Web3 interface design. This study lays a foundation for creating more accessible and user-friendly decentralized applications, though future work should focus on longitudinal validation and adaptation to emerging technologies.