Towards Better Public Sector Innovation. Co-designing Solutions to Improve Inclusion and Integration

Migrants’ access to public services is one of the most critical barriers to integration, hampered by multiple issues, includ- ing the status of migrants, which acts as an obstacle to exercising rights. To develop a more inclusive public service provision, the multiple identity dimensions and disadvan- tages of migrants must be considered. Co-designing in ecosystems that engage migrants, NGOs, public authorities, ICT developers, and policymakers can highly support it. How- ever, challenges emerge from co-designing public services with and for users at the intersection of diverse axes while understanding how to adopt systemic governance that con- siders the various needs of the multi-level actors involved. To reason on such challenges, the article relies on the lessons learnt from easyRights, an Horizon2020 IA project, and its experimentation in four pilots. Further reflections regard the transformative impact and organisational change triggered in the ecosystem by the practice.