As the world has become more interconnected and complex, there is an increasing awareness of the importance of considering well-being collectively. This paper aims to explore how service design can contribute to the shift from an individual well-being perspective to a more systemic and dynamic understanding. The authors first conducted literature reviews about three key well-being constructs: resource- challenges equilibrium (individual well-being), balanced centricity in value networks (network well-being), and actor ecosystems (community well-being). Using these constructs as lenses, the authors have then selected three service design interventions to describe service design approaches and contributions at different well-being levels. Finally, the authors suggested developing a holistic and integrated service design approach to link individuals with network and community well-being for a growing service ecosystem.

Service Design for a systemic and dynamic understanding on well-being

Xiaolin Shen;Daniela Sangiorgi
2023-01-01

Abstract

As the world has become more interconnected and complex, there is an increasing awareness of the importance of considering well-being collectively. This paper aims to explore how service design can contribute to the shift from an individual well-being perspective to a more systemic and dynamic understanding. The authors first conducted literature reviews about three key well-being constructs: resource- challenges equilibrium (individual well-being), balanced centricity in value networks (network well-being), and actor ecosystems (community well-being). Using these constructs as lenses, the authors have then selected three service design interventions to describe service design approaches and contributions at different well-being levels. Finally, the authors suggested developing a holistic and integrated service design approach to link individuals with network and community well-being for a growing service ecosystem.
2023
ServDes.2023 - Entanglements and Flows Service Encounters and Meanings 11-14 July Rio de Janeiro
978-91-8075-476-7
Service Design, Well-being, Transformative Service Research, Service Ecosystem
File in questo prodotto:
File Dimensione Formato  
Service Design for a systemic and dynamic understanding on well-being.pdf

accesso aperto

: Publisher’s version
Dimensione 8.78 MB
Formato Adobe PDF
8.78 MB Adobe PDF Visualizza/Apri

I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.

Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11311/1254022
Citazioni
  • ???jsp.display-item.citation.pmc??? ND
  • Scopus ND
  • ???jsp.display-item.citation.isi??? ND
social impact