Workforce between autonomy and control – effects of digitalization on employment relationships in the logistics industry

Logistics as a global innovative industry is experiencing fundamental changes because of digitalization. New business models are emerging and the organization of work is changing. In this way, work processes can be recorded and controlled digitally and transparently. This article examines the effects of these technological changes on logistics workers and their employment relationships. The aim is to analyze the digitalization of urban food logistics regarding the perception of autonomy and control from the worker’s perspective and the resulting effects on the design of employment relationships. The analysis is based on a qualitative study with professional truck drivers and cyclists in urban food logistics. The results show a ambivalence between the concurrence of autonomy and control in daily work, which can be connected to the integration of new technologies into work organization as well as the role of managers. Finally, requirements for a structured consideration of this interrelationship in digitalization processes are presented.