Soft-approach to climate change adaptation. The active role of urban services.

Learning from the present polycrisis exacerbated by the global pandemic and applying these lessons to the issue of climate change could bring long-term benefits. This contribution offers a novel point of view on the active role of urban services (re-defined as adaptation services) in supporting human systems’ adaptation to climate change. Furthermore, it discusses the implications of cross-level and cross-scale interactions in the management of adaptation services’ systems. The convergence of information collected from different sources (data triangulation) by means of literature review, in-deep analysis of policy documents and a continuous dialogue with key stakeholders shall ensure the consistency of the point of view proposed.