Conversational AI is changing the way we interact with digital services. However, there is still a lack of conversational paradigms facilitating access to the Web. This paper discusses a new approach for Conversational Web Browsing, and introduces a design space identified through a user-centered process that involved 26 blind and visually impaired users. The paper also illustrates the conceptual architecture of a software framework that can automatically generate conversational agents for the Conversational Web.
Exploring challenges for Conversational Web Browsing with Blind and Visually Impaired Users
Baez, Marcos;Cutrupi, Claudia Maria;Matera, Maristella;Possaghi, Isabella;Pucci, Emanuele;Cappiello, Cinzia;
2022-01-01
Abstract
Conversational AI is changing the way we interact with digital services. However, there is still a lack of conversational paradigms facilitating access to the Web. This paper discusses a new approach for Conversational Web Browsing, and introduces a design space identified through a user-centered process that involved 26 blind and visually impaired users. The paper also illustrates the conceptual architecture of a software framework that can automatically generate conversational agents for the Conversational Web.File in questo prodotto:
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