New Technological Space for Tourists. Design as a Trigger of Experience, Osmotic-Membrane Interface, Know-how Provider and Social Engager

Milano is considered the liveliest and creative metropolitan area in Italy. It is now involved in four current tourism migratory fluxes toward the city, and it is opened to welcome a wide range of new Metropolis actors: professional, professional travellers and tourist practices. Their needs are accessibility, adaptability, and inclusion. Are there any aids that can promote their experience and increase the link with the living spaces, usually taken for granted? Nowadays symmetrically, mobile technology and location-based services are an excellent novel opportunity for cities and their cultural institutions to reach a wider audience. In this essay we introduce a project designed to welcome tourists and citizens in an environment where analog and digital technology meet creating a multi-sensory experience. The final purpose, providing different stages of the process, is to demonstrate how Design can be a Trigger of experience, Osmotic-membrane Interface, Know-how provider and Social engager.