e-Government for Public Values Creation: A Systematic Literature Review

Scholars and practitioners attention to the benefits enhanced by e-Government projects is progressively increasing. These transformations generated and are continuously generating new challenges for managing public organizations which cannot focus only on administrative efficiency but have to embrace a broader set of values. In this scenario, the adoption of digital technologies within governments could potentially have disrupting effects, both positive and negative. However, despite the general hype, few public organizations have actually realised all the potential associated with the adoption of digital technologies as values enablers: this study aims to investigate the topic by examining how it has evolved throughout the years and organizing the state-of-the-art of the scientific literature on public values creation through e-Government projects. Based on the literature review, we provide a conceptual framework for understanding the factors that are related and influence e-Government implementation and its benefits. Findings suggest that before considering the implementation of an e-Government project, and thus the achievement of specific benefits, a set of different variables should be addressed.