Prevention and management of industrial risk through effective citizen-facing communication from authorities: the experience of Regione Lombardia in Italy

The paper presents the experience of Regione Lombardia in Italy in promoting at regional level the activity of industrial risk communication from Authorities to citizens. After an overview and a territorial analysis of the region carried out with GIS tools, the adopted approach is described: i) the organization of technical meetings with the municipalities of Regione Lombardia to collect best practices of risk communication, ii) the preparation of a survey for the knowledge of the state of implementation of communication tools in Regione Lombardia and for highlight the most suitable tool on which provide support by Regione Lombardia, iii) the development of an industrial risk communication tool represented by a brochure that can be filled and customized by different municipalities.