The Italian Case of Lecco Innovation Living Lab: Stakeholders' Needs and Activities to Contribute to the Technological Innovation Process in Healthcare

Healthcare technological innovation is a very complex process in which different actors interact with each other, creating a large number of interconnections and synergies in the design of technological innovations. Despite the increasing number of living labs (LLs) in healthcare, building and maintaining LLs for technological innovation in healthcare is challenging. Collaboration with stakeholders remains an issue of major concern in healthcare. The purpose of this paper is to identify stakeholders’ needs in building an LL in healthcare and to plan activities to foster the innovation process. The paper is based on an exploratory single case study investigating an Italian LL. Eight stakeholders’ needs were identified and validated. Specific activities were identified as improving the innovation process in terms of the stakeholders’ needs. The study contributes to the development of domain-specific knowledge and, as such, to the fostering of studies on and the implementation of LLs in healthcare.