This paper, using qualitative and quantitative data relative to the software process improvement initiative in which the Italian branch of a multinational software company was engaged from January 1997 to May 2001, investigates the impact of Capability Maturity Model (CMM) certification on organisational learning. A knowledge management perspective is adopted to explain the software development process increase in productivity. Data suggest that CMM can effectively support and address knowledge management and learning within a software organisation. Disciplined methods and practices are expected to result in better control over the software development process and organisations using a well-structured process model such as the CMM can use the process infrastructure it provides for organisational learning. © 2006 Inderscience Enterprises Ltd.

The impact of software capability maturity model on knowledge management and organisational learning: empirical findings and useful insights

Bellini E.;
2006-01-01

Abstract

This paper, using qualitative and quantitative data relative to the software process improvement initiative in which the Italian branch of a multinational software company was engaged from January 1997 to May 2001, investigates the impact of Capability Maturity Model (CMM) certification on organisational learning. A knowledge management perspective is adopted to explain the software development process increase in productivity. Data suggest that CMM can effectively support and address knowledge management and learning within a software organisation. Disciplined methods and practices are expected to result in better control over the software development process and organisations using a well-structured process model such as the CMM can use the process infrastructure it provides for organisational learning. © 2006 Inderscience Enterprises Ltd.
2006
Capability Maturity Model (CMM)
knowledge management
organisational learning
software process improvement
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11311/1150356
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