The demand of a new generation of public services is leading to a systematic exploration of what design can do for public organizations. The article presents and discusses, with the help of 2 design projects conducted in the Municipality of Turin, a design based theoretical framework for organizational change by conducting long terms process of engagement and exposition of employees from public sector to design culture. The 2 cases show as the raise of innovation capacity in public sector based on the practice of service design projects must consider the necessity of coping with long-standing challenges, i.e. the innovation of public bodies; the peculiarities of organizational learning processes and of the absorptive capacity of the organizations; and the overall resistance to change in people and organizations instead of trying to circumvent them.

Expanding Innovation Capacity in Public Sector by Design Projects

Rizzo F.;Schmittinger F.;Deserti A.
2020

Abstract

The demand of a new generation of public services is leading to a systematic exploration of what design can do for public organizations. The article presents and discusses, with the help of 2 design projects conducted in the Municipality of Turin, a design based theoretical framework for organizational change by conducting long terms process of engagement and exposition of employees from public sector to design culture. The 2 cases show as the raise of innovation capacity in public sector based on the practice of service design projects must consider the necessity of coping with long-standing challenges, i.e. the innovation of public bodies; the peculiarities of organizational learning processes and of the absorptive capacity of the organizations; and the overall resistance to change in people and organizations instead of trying to circumvent them.
Proceedings of DRS2020 - vol 5 Processes
978-1-912294-41-1
public sector innovation, co-creation, organizational culture, experiential learning, innovation capacity, design thinking
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11311/1145425
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