Human Resource Design. Steering human-centred innovation within private organisations

The research investigates collaborative practices that make use of design tools and methods within private organizations. In recent decades, much attention has been put into exploring the effectiveness of service design and design thinking in increasing the degree of innovation of solutions delivered to the market by companies. Less focus has, instead, been placed on understanding how the design process both influences and is influenced by the way people involved interact, behave, learn and grow. All these aspects concern what I identified as the ‘context’ of a collaborative design practice.This study proposes a framework defining a dedicated course of action based on design features that can be adopted by private organizations aiming to take the first step towards an internal transformation. The framework provides guidance especially for projects related to organizational change, which mainly appeal to Human Resource Management departments.