Methods and models for building bank branches. A Multicriteria approach for a decision-making tool

This work intends to study the latest trends in building branch systems, testing a mathematical model in the Italian banking sector at its current state of art. Particular attention is given to which is the relationship that links evolution, in terms of technology and needs, both of bank and customers, with physical spaces (branches). The questions that will be possibly answered are: what is the value of a banking branch system and how building strategies can impact on it? How should they be located in the territory? What construction form should they take to adapt to the new needs? A meta-design has been developed to identify the guidelines to be followed and the interventions to be taken in practice, by simulating a business case that, through the application of a multi criteria analysis, can be a reference for credit institutions. The developed methodology is then applied to a portion of the city of Milan, in order to practically experiment the feasibility and the outcomes.