Exception Management in Healthcare Processes

This chapter describes how abnormal events, also known as ``exceptions''index{Exception}, can be captured and properly managed within an healthcare process model. The chapter initially describes the different types of exceptions, their definition and their classification: then, the chapter provides the reader with some examples of exceptions in the healthcare domain. Next, the chapter describes a methodology (ie , a set of steps, criteria and good practices to be followed at design time) helpful in defining exceptions and in executing them even if the deployed process engine doesn't come with an exception management unit. Finally, the chapter sketches out some conclusions.