The paper analyses the contributions to the “learning and practicing’ track of “ServDes.2018 Proof of Concept” and categorises them by identifying convergences and defining six emerging topics. As a result, new roles and responsibilities emerge. They can be summarised in a few directions: 1) beyond learning - where more and more, service designers are explicitly or implicitly requested to play the role of educators within organisations; 2) beyond human centred design – where the need to better understand the role of and the interaction with ‘non-human agents’ emerges; 3) beyond organisational change – where the transformational role of design seems to expand from within organisations to the relationships that organisations establish with external actors.
Learning and practicing in service design
A. Deserti;A. Meroni;
2018-01-01
Abstract
The paper analyses the contributions to the “learning and practicing’ track of “ServDes.2018 Proof of Concept” and categorises them by identifying convergences and defining six emerging topics. As a result, new roles and responsibilities emerge. They can be summarised in a few directions: 1) beyond learning - where more and more, service designers are explicitly or implicitly requested to play the role of educators within organisations; 2) beyond human centred design – where the need to better understand the role of and the interaction with ‘non-human agents’ emerges; 3) beyond organisational change – where the transformational role of design seems to expand from within organisations to the relationships that organisations establish with external actors.File | Dimensione | Formato | |
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Descrizione: Paper convegno Serves.2018
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