Why e-Government Systems Fail: The Systems for the Labor Market

The difficulties in the development of e-government complex systems create worries about possible failures for the responsible of Public Administrations (PA). In general, seldom are the results of analyses reported about the percentage of information systems that were unsuccessfully deployed. However, the analysis of failures is a recurring theme, which deserves special attention. The paper discusses some reasons of failure, considering the great social importance of information systems in PA and the high number of involved resources. We review the literature and identify some of the main causes of failure, based on analysis of e-government systems for the labor market for the case of BLL (Italy) and of SOC (Spain).