Case Study: The City of Milan (Italy)

In order to promote and encourage the universal accessibility of the city of Milan on the occasion of Expo 2015, the City Council set up a "Task Force for accessibility", a tool to identify, share and co-design the necessary initiatives, enhancing the participation and involvement of citizens as stakeholders. In addition to promoting acceptance and accessibility to Expo, the Task Force has been called upon to set up and establish on a permanent basis the dialogue between the City of Milan and the associations of people with disabilities. Because people with physical, visual and hearing disabilities, all have great difficulty in taking part in major events, it was felt to be a priority to create a common co-ordinated operating platform, based on an approach for All rather than to have separate initiatives for different disability groups.