Monitoring human-centric business processes requires human operators to manually notify to a BPMS when activities start or end. Even if nowadays smart devices, like smartphones and tablets, are adopted to make the transmission of these notifications easier, such devices usually hold a passive role, being a simple mediator between the BPMS and human operators. In this paper, we adopt the Internet of Things (IoT) paradigm by envisioning an artifact-driven process monitoring where all the objects interacting with a business process instance can be coupled with a smart device to actively detect when process activities start or end. To support the artifact-driven monitoring, we propose an ontology-based approach to assess and improve the monitorability of a process model.

Artifact-Driven Monitoring for Human-Centric Business Processes with Smart Devices: Assessment and Improvement

MERONI, GIOVANNI;PLEBANI, PIERLUIGI
2017-01-01

Abstract

Monitoring human-centric business processes requires human operators to manually notify to a BPMS when activities start or end. Even if nowadays smart devices, like smartphones and tablets, are adopted to make the transmission of these notifications easier, such devices usually hold a passive role, being a simple mediator between the BPMS and human operators. In this paper, we adopt the Internet of Things (IoT) paradigm by envisioning an artifact-driven process monitoring where all the objects interacting with a business process instance can be coupled with a smart device to actively detect when process activities start or end. To support the artifact-driven monitoring, we propose an ontology-based approach to assess and improve the monitorability of a process model.
Business Process Management Forum - BPM Forum 2017, Barcelona, Spain, September 10-15, 2017, Proceedings
978-3-319-65014-2
978-3-319-65015-9
Human-centric processes, Business process monitoring, Artifact-driven process monitoring, Ontology, Internet of Things
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11311/1031960
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