Value-in-use of e-maintenance in service provision: survey analysis and future research agenda

Servitisation strategies entail many benefits to manufacturing industry. In this context, e-maintenance can bring support to new industrial services by enhancing the effectiveness of service delivery processes, thus, improving the ultimate benefits obtained by service provision. This article presents a study on the value-in-use that different technological innovations can offer to maintenance service provision. The final results of a survey capturing experts’ knowledge into a method for value analysis are discussed and eventually a future research agenda is suggested to investigate further how the use of e-maintenance technologies can potentiate the value-in-use of industrial service provision.