This paper, relying on three empirical cases of spending reviews carried out in Europe, investigates how social media has been used to engage citizens in spending review processes. The authors explain the differences in levels of engagement between the use of social media (Web 2.0 tools) compared to traditional Web 1.0 tools. Finally, they discuss how government might genuinely listen to its citizens and work with them.

Public engagement through social media: the spending review experience

AGOSTINO, DEBORAH;ARENA, MARIKA;CATALANO, GIUSEPPE PASQUALE ROBERTO;ERBACCI, ANGELO
2017-01-01

Abstract

This paper, relying on three empirical cases of spending reviews carried out in Europe, investigates how social media has been used to engage citizens in spending review processes. The authors explain the differences in levels of engagement between the use of social media (Web 2.0 tools) compared to traditional Web 1.0 tools. Finally, they discuss how government might genuinely listen to its citizens and work with them.
Public engagement; social legitimacy; social media; spending review; Business, Management and Accounting (all); Sociology and Political Science; Public Administration
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11311/1017523
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