Facility Management. How to design, assess, purchase and manage services

The Facility Management added value lies in a new dimension and importance for the organization: the supplier joins the company/client to support it and resolve a wide pattern of problem arising from various needs and expectations. This value comes from the ability to coordinate and manage the supplier/partner, through an higher motivation and professional quality of the resources involved. The most significant contribution lies in the ability to increase the quality of the information set and, therefore, the knowledge about processes involved and results gained. Facility Management is, in its most developed sense, the transition from "doing" to "the management of information that are cause and effect of doing". A systematic management way that should lead to a higher level of knowledge and that is the core of Facility Management. In the proposed interpretation, Facility Management is a complex activity that must be carefully managed within the structure that intends to make use of this service management model and cannot ignore the quality of people involved. The book describes, in addition to the most common organizational models, many activities and processes characterizing Facility Management: the design of services and inspection/measurement systems; contractual solutions and management implications for public and private organizations; the management of resources and the impact of services in the most complex Real Estate management activities.