On the Nature of GSE Organizational Social Structures: an Empirical Study

In Global Software Engineering (GSE), people are organized in teams, distanced in space, time and culture. Organizational research calls this interplay of people an Organizational Social Structure (OSS). Previous literature in GSE shows that its OSS is highly dynamic and unpredictable. This paper presents a mapping of OSS types onto GSE organizational factors, based on empirical evidence. We made two observations: first, current OSS types don't support factors related to GSE process management and organizational efficiency (e.g. risk management, language, etc.). Second, OSSs in GSE have attributes which don't map onto any GSE factor, rather introduce a new one, awareness management (e.g. awareness of skills to others, awareness of tasks, tasks (re-)localization, etc.). Our conclusions are twofold. First, OSSs for GSE should focus on increasing support to process management and organizational efficiency. Lastly, research in GSE should include factors focusing on awareness management.