Case study of the design of Eco-Efficient Product-Service-System for KONE Corporation, using the MSDS method and tools

The paper describes and evaluates the method and the tools used for the elaboration of an eco-efficient design orienting scenario and the design of an eco-efficient productservice system (PSS) concept for KONE Corporation, one of the global leaders in the elevator and escalator industry. The method used is called Method for System Design for Sustainability (MSDS) and it’s the elaboration of a method developed in 2005 as the main result of an EU funded research named Methodology for Product-Service System Innovation (MEPSS). The paper describes and evaluates all the activities that involved, in a participatory design process, both DIS research unit and KONE company staff. The paper describes and evaluates as well the various used tools, the achieved results and their impact on the company. Even if the results of the project are protected by a confidentiality agreement, a critical evaluation of them is presented, together with possible improvements.