The paper discusses the analysis and design of pervasive and multichannel user experiences within networks made of distributed services and applications. A case study is used to outline the main characteristics of this scenario and to introduce a tool for user experience modeling and design. Based on the application of this model, I discuss how the design process might be re-imagined.

Connecting the Dots of User Experience. The design of an interaction system: a tool to analyze and design the user experience

BRUGNOLI, GIANLUCA
2009-01-01

Abstract

The paper discusses the analysis and design of pervasive and multichannel user experiences within networks made of distributed services and applications. A case study is used to outline the main characteristics of this scenario and to introduce a tool for user experience modeling and design. Based on the application of this model, I discuss how the design process might be re-imagined.
2009
interaction design; user experience design; tool; customer journey; pervasive computing; mobile
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11311/572156
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