The local museum in the future will not only be a space to display the local culture and history, but also strive to serve as a shared place connects communities and their memories. As a promising channel for social cohesion, cultural services in museums create value through triggering social dialogue, open participation, as well as fostering relationship-building and leading users’ sense-making. To create immersive experiences where visitors are both audience and performer, performance theory was introduced in this research to propose the concept of ”performative cultural service”. This paper, after a comprehensive review of performance studies, summarizes the performative strategies for sense-making as well as its mechanism of creating impact, to explore the possibility of achieving performativity in cultural service design. After a comparative analysis on the structure of service and performance, this research presents an initial design framework and corresponding design strategies in the context of the local museum.

Performativity as a language of sense-making for cultural service design in local museums

H. Shu;E. Lupo
2021-01-01

Abstract

The local museum in the future will not only be a space to display the local culture and history, but also strive to serve as a shared place connects communities and their memories. As a promising channel for social cohesion, cultural services in museums create value through triggering social dialogue, open participation, as well as fostering relationship-building and leading users’ sense-making. To create immersive experiences where visitors are both audience and performer, performance theory was introduced in this research to propose the concept of ”performative cultural service”. This paper, after a comprehensive review of performance studies, summarizes the performative strategies for sense-making as well as its mechanism of creating impact, to explore the possibility of achieving performativity in cultural service design. After a comparative analysis on the structure of service and performance, this research presents an initial design framework and corresponding design strategies in the context of the local museum.
2021
Design Culture(s). Cumulus Conference Proceedings Roma 2021, Volume #2
978-952-64-9004-5
PERFORMATIVE CULTURAL SERVICE, SERVICE DESIGN, LOCAL MUSEUM, SENSE-MAKING, PERFORMATIVITY, CULTURAL SERVICE, SOCIAL COHESION
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11311/1155627
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